Slia：创建页面，内容为“The '''remote support''' is a software tool that allows the access to the customer PC from a remote location.
It is normally use for support when the local pre…”

2018-06-29T09:43:53Z

创建页面，内容为“The '''remote support''' is a software tool that allows the access to the customer PC from a remote location. It is normally use for support when the local pre…”

新页面

The '''remote support''' is a software tool that allows the access to the customer PC from a remote location. 
It is normally use for support when the local presence is not possible. 
 
In order to provide access to the Technical Support using the remote support it ise necessary to have an internet connection on the PC using ARCO. 
Once the connection is established, from the ARCO PC, it is necessary to run the Teamviewer client provided in the setup. 
The file is located in the ARCO Setup folder (Normally "C:\Metrostaff") under the following path:
..\ArcoCAD Inspection\Support\Miscellaneous
 
The file is name '''MS_RemoteSupport.exe'''[[File:MSRemoteSuppoort1.PNG]] 
 
Once the client is runnign it is necessary to send to the technical support the details about:
* Session ID
* Password
 

These details are in the Support Tool Window. 
 

[[File:MSRemoteSuppoort2.PNG]] 
 

The support Tool '''shall run''' all time during the connection. 

If there are problems with the internet connection of software permissions, refer to the IT manager.

[[it:Utilizzo del supporto remoto]]
[[zh-cn:使用远程支持]]
[[pt:Usando o Suporte Remoto]]
[[de:Remoteunterstützung verwenden]]
[[es:Uso de soporte remoto]]
[[en:Using Remote Support]]

使用远程支持 - 版本历史

Slia：创建页面，内容为“The '''remote support''' is a software tool that allows the access to the customer PC from a remote location. It is normally use for support when the local pre…”

Slia：创建页面，内容为“The '''remote support''' is a software tool that allows the access to the customer PC from a remote location.
It is normally use for support when the local pre…”